Ready on day one
Every home is refurbished, furnished, cleaned and safety-checked before anyone moves in.
Trust and safety
Safe homes, clear rules and someone to call
Everyone we house is starting again after a hard time. A home only helps if it is safe, well run and dependable. This page explains the standards we hold ourselves to and what we expect in return.
Our standards
What every resident and referrer can rely on from us.
Homes, not hostels
No more than four bedrooms per house, bedrooms of around 10 m² or more, and shared houses are single-gender.
A named contact
Residents know who to speak to for repairs or worries, so nobody is passed between organisations.
Coaching to move on
Regular coaching on managing a tenancy, money, health and work, so people leave better prepared.
Safety checks we keep up to date
We track the safety records for every home and renew them before they run out.
- Gas safety Checked by a Gas Safe engineer Every year
- Electrical (EICR) Full inspection of the wiring Every 5 years
- Fire risk assessment Escape routes, doors and fire safety plan Reviewed yearly
- Fire alarms Smoke and heat detection serviced Every year
- Emergency lighting Tested where fitted Every year
- Appliances (PAT) Electrical items we supply Every year
- Damp and asbestos Surveyed and acted on Kept on record
- Energy (EPC) Energy performance certificate Every 10 years
- Building insurance Every home insured Renewed yearly
If a home falls short of these standards, we fix it or stop using it until it is safe.
Living together safely
Shared homes work when everyone treats each other with respect. These are never acceptable in our homes:
- Violence, threats or harassment towards residents, staff, contractors or neighbours
- Hate or discrimination of any kind
- Antisocial behaviour, such as persistent noise or intimidation
- Illegal activity in or around the home
- Blocking safety access for repairs, safety checks or emergencies without good reason
- Giving false information in a referral or to our team
When something goes wrong
We deal with every report fairly and as quickly as we can.
1
Tell us
Contact your named contact or get in touch. Small problems are easier to fix early.
2
We look into it
We listen to everyone involved and, where needed, work with the referrer or support worker.
3
We act
That might be a repair, a change to how the home is run, or ending a placement. Serious matters go to the police or safeguarding teams.
Safeguarding and privacy
Some residents are leaving domestic abuse or other unsafe situations. We share addresses, keys and access details only with people who need them for the placement.
Personal information from referrals is used only to assess and manage housing. See our privacy policy.
Anyone can raise a concern in good faith without being treated unfairly for it. We keep reports confidential wherever we can, within our safeguarding duties.
For referrers and partners
Local authorities, HSPs, charities and support workers placing someone with us.
Clear roles
For each placement we agree who manages what, who reports to whom, and what happens if standards slip.
Kept informed
We tell you about serious incidents, compliance issues and changes to the placement, as agreed with you.
Easy to reach
Raise a concern at any time. Make a referral or contact us.
Report a concern
Use the right route so help reaches you as fast as possible.
Emergency
999If someone is in danger, or there is a fire, call the emergency services first. Tell us once everyone is safe.
Smell gas?
0800 111 999National Gas Emergency line, open 24 hours. Leave the property, don’t use switches, and open windows if you can.
Repairs and other concerns
Contact your named contact, or send us a message. We reply as soon as we can during working hours.
Contact usThis page sits alongside our terms and conditions and privacy policy. We update it when our practices or the law change. Last updated: October 2026.